top of page
KNUTSFORD/ ZIPMAIL POLICY
PLEASE NOTE A BEARER FEE HAS BEEN AUTOMATICALLY ADDED TO YOUR ORDER.
​
KNUSTFORD- $400
POST OFFICE $300
​
WHEN WILL MY ORDER BE SHIPPED?
​
ONCE THE RECEIPT IS SENT TO THE WHATSAPP NUMBER 876-999-2748
A CONFIRMATION TEXT WILL BE SENT WITHIN 24 HOURS ACKNOWLEDGING THE RECEIPT. ORDERS ARE SENT WITH 24-48 HOURS.
​
HOW WILL I GET MY TRACKING NUMBER?
​
TRACKING NUMBERS WILL BE SENT VIA EMAIL WITHIN 24 HOURS OF THE ORDER BEING SHIPPED.
​
HOW LONG DO I HAVE TO PAY BEFORE MY ORDER IS CANCELLED?
ORDERS WILL AUTOMATICALLY BE CANCELLED IF A PAYMENT RECEIPT IS NOT SENT WITHIN 48 HOURS.
PLEASE NOTE FAILURE TO COLLECT YOUR PACKAGE OR ANY LATE FEE INCURRED WILL BE THE CUSTOMERS RESPONSIBILITY AND NOT THAT OF EARTH ELEMENTS LIMITED.
​
​
​
Return/ Refund Policy
​
No Cash Refunds.
Exchange and Store Credit Only within 3 days of purchase. All eligible merchandise must be in the original packaging with the seal intact and accompanied by the original sales receipt. NO exchanges on perishable items eg. Masks, scrubs, toners, butters, oils etc. All returns are subject to a 10% restocking fee.
All store credit purchases are final. Conditions Apply.
Thank you for your business
bottom of page